Order and Shipping Policy
All orders will be processed as quickly as possible. Please allow 2 business days to process your order before shipping. Orders placed after 12:00 pm PST are processed the following business day. If your order needs to arrive by a certain date, please contact us directly. To secure your request, we will charge your credit card at the time the order is received. Most states now require the collection and remittance of sales tax. Your state sales tax will be collected at the time of purchase and reflected in the total amount charged to your credit card. All Orders are shipped Monday thru Friday, expect major Holidays. Shipments are sent using FedEx Ground service, unless expedited shipping is requested. Upon request, your package can be shipped via UPS or directly to a UPS Store. Alaska & Hawaii are shipped 2-day Air Service.
All packages containing alcohol must be signed for, upon delivery, by an adult (21 years of age or older). The carrier requires verification of age at the time of delivery. We cannot deliver wine to P. O. Boxes or APO/FPO addresses. Please provide a physical address where an adult signature can be obtained. To facilitate delivery of your purchase, we highly recommend delivery to a Business Address or for the package to be held at your local FedEx store for pick up. The carrier will make three attempts to deliver at the address provided. The package will then be held for pickup at your local FedEx store for 5 business days before being returned to Cante Ao Vinho Winery. Cante Ao Vinho Winery is not responsible for additional shipping charges incurred.
Cante Ao Vinho Winery is compliant with individual US state laws and currently direct ships off-site orders only to consumers in the following states: Alaska, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Iowa, Kansas, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oregon, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin & Wyoming. The laws regarding the direct shipment of wines are constantly changing. For more information and the most up to date analysis of direct shipping laws by state, please visit www.wineinstitue.org. In some instances, state and local laws regulate product availability and/or wine purchase limitations. Working within these laws may prevent our ability to fulfill your order requests.
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